Most orders are delivered within 5–12 business days, depending on your location. Once your order has been shipped, you'll receive a tracking number by email.

Yes! We ship to most European countries. Shipping times may vary depending on the destination.

Once your order has been dispatched, we'll send you an email with a tracking number and a link to monitor your shipment in real time.

Shipping costs are calculated at checkout. We also offer Free Shipping on eligible orders, as indicated during checkout.

Yes, but only if your order has not yet been processed for shipment. Please contact us as soon as possible, and we'll do our best to help.

We offer a 30-day return policy. Items must be unused, in their original packaging, and in the same condition in which they were received

If your order arrives damaged or defective, please contact us within 48 hours of delivery and include photos of the product and packaging. We'll resolve the issue as quickly as possible.

Absolutely! We carefully select products that meet quality and safety standards for cats and dogs.