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Shipping & Returns
Shipping Policy
At PetCors, we're committed to delivering your order quickly, safely, and efficiently.
We currently ship to most countries across Europe. Orders are processed within 1–3 business days, and once shipped, you'll receive a confirmation email with a tracking number.
Estimated Delivery Time
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Processing Time: 1–3 business days
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Shipping Time: 5–12 business days (depending on your location)
Please note that delivery times may vary during holidays or due to circumstances beyond our control.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery address. We also offer Free Shipping on eligible orders, as displayed during checkout.
Order Tracking
Every order includes a tracking number. You'll receive tracking details by email as soon as your package has been dispatched.
Incorrect Shipping Information
Please make sure your shipping address is correct before completing your purchase. If you notice an error, contact us immediately. If your order hasn't been shipped yet, we'll do our best to update the information.
Return & Exchange Policy
Your satisfaction is our priority.
If you're not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Include all accessories and documentation (if applicable).
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery and include photos of the product and packaging. We'll arrange a replacement or refund as quickly as possible.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
Approved refunds will be issued to your original payment method. Depending on your bank or payment provider, processing times may vary.
Non-Returnable Items
For hygiene and safety reasons, certain pet products may not be eligible for return once opened or used.
Need Assistance?
If you have any questions about your order, shipping, or returns, please contact our Customer Support team through our Contact Us page. We're always happy to help.
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